Comcast MO A25.2-2 Installation Manual

INSTALLATION MANUAL DCX3200 Installation Manual

1 INTRODUCTION 2 Features Tuners • One All Digital 1 GHz (54 to 1002 MHz) video tuner o MPEG-2 Main Profile @ High Level (High-Definition) o MPE

1 INTRODUCTION 3 • On-board real-time RF return (DOCSIS compliant) Standard Miscellaneous Features • Messaging capabilities • Digital diagnostic

5 2 OVERVIEW Front Panel Figure 2-1 Front panel Table 2-1 Front panel 1 Power — turns the set-top on and off (standby) 2 Data — Dual function LE

2 OVERVIEW 6 Figure 2-2 Rear panel Table 2-2 Rear panel connections 1 Cable In — Connects to cable signal from the service provider 2 M-Card —

7 3 INSTALLATION Before You Begin Before you move or change components on the subscriber’s entertainment system: • Review the installation instruc

3 INSTALLATION 8 Video Connection Options Use the following guidelines to determine the best video connection for the subscriber’s home entertainme

3 INSTALLATION 9 Audio Connection Options When connecting to a home theater receiver, depending on its inputs, you can use the following DCX3200 au

3 INSTALLATION 10 2. Determine if you are connecting the audio to a home theater receiver or directly to the TV: • For an HDMI™ or IEEE-1394 vide

3 INSTALLATION 11 Figure 3-1 Connecting the DCX Set-top to an HDTV — Single Connection for Video/Audio DCX3200VIDEO OUT S-VIDEOVIDEOYPbPr45CABLE IN

3 INSTALLATION 12 Connecting HDTV — Separate Video/Audio Connections Cable In Connect an RF coaxial cable to the cable wall outlet and the Cable In

3 INSTALLATION 13 Figure 3-2 Connecting the DCX Set-top to an HDTV — Separate Video/Audio DCX3200VIDEO OUT S-VIDEOVIDEOYPbPr45CABLE INPOWER+12 VDCS

3 INSTALLATION 14 Connecting an A/V Receiver — Audio There are several options available for audio connections to the A/V receiver: • Digital audi

3 INSTALLATION 15 Figure 3-3 Connecting the DCX Set-top to an A/V Receiver — Audio DCX3200VIDEO OUT S-VIDEOVIDEOYPbPr45CABLE INPOWER+12 VDCSERIALEX

3 INSTALLATION 16 Connecting a Standard-Definition TV (SDTV) 1. Connect the stereo audio cable to the AUDIO L and R connectors on the DCX set-top

3 INSTALLATION 17 Depending on the TV’s inputs: 1. If possible, use the S-Video and audio connects on the DCX set-top. 2. If the TV has no S-Vide

3 INSTALLATION 18 Figure 3-5 Connecting the DCX Set-top to an A/V Receiver, Standard-Definition TV (SDTV), and VCR/DVD Recorder DCX3200VIDEO OUT S-

3 INSTALLATION 19 Connecting an A/V Receiver, TV, and VCR 1. Connect a stereo audio cable to the AUDIO OUT L and R connectors on the DCX set-top a

3 INSTALLATION 20 Figure 3-6 Connecting the DCX Set-top to an A/V Receiver, Standard-Definition TV (SDTV), and VCR/DVD Recorder DCX3200VIDEO OUT S-

3 INSTALLATION 21 Data Device Connections The DCX3200 provides optional high-speed data services such as Internet access, USB, Ethernet, and more.

i IMPORTANT SAFETY INSTRUCTIONS • Read these instructions. • Keep these instructions. • Heed all warnings. • Follow all instructions. • Do not

3 INSTALLATION 22 Operational Check for the Remote Control The operational check tests communication with the remote control: Table 3-1 Operational

3 INSTALLATION 23 An example of the User Settings menu when the HDMI™ output is connected Note: The User Settings Menu indicates whenever an HDMI™

3 INSTALLATION 24 • Press the ▲ and ▼ keys to highlight the setting you wish to change. • Press the ► key to select an option. • To exit the s

3 INSTALLATION 25 Setting Description HDMI/YPbPr Output The HDMI/YPbPr Output setting allows you to specify the video output format of the DCX3200

3 INSTALLATION 26 Setting Description The 4:3 Override feature is available when the HDMI/YPbPr Output setting is 1080i, 720p, or 480p. My TV Suppo

3 INSTALLATION 27 Setting Description configured to provide video only in the 1080p30 and/or 1080p24 formats. The DCX3200 also does not support the

3 INSTALLATION 28 1. With an HDMI™ connection in place, power off the DCX3200 and then immediately press the MENU key on the remote control. This

3 INSTALLATION 29 Setting Description Audio Output The Audio Output setting allows you to specify the digital audio format delivered over the HDMI™

3 INSTALLATION 30 An example of the Additional Closed Caption Settings menu The Additional HDMI™ Settings menu options are: Setting Description Se

3 INSTALLATION 31 Setting Description Settings Sets the default settings for closed captions (AUTO) or the settings you have configured (USER). Def

ii • Install the terminal away from heat sources such as radiators, heat registers, and stoves. Installation of the terminal near consumer electro

33 4 DIAGNOSTICS Diagnostics are displayed on the on-screen display (OSD). They confirm proper installation, including: • Checking error states a

4 DIAGNOSTICS 34 General Status This diagnostic displays system status information on the OSD. The information is updated each time the diagnostic

4 DIAGNOSTICS 35 The General Status fields are: Field Description Error Error codes display on the OSD when an error occurs. If multiple errors occ

4 DIAGNOSTICS 36 Purchase Status This diagnostic displays the status of subscriber event purchases on the OSD. The information is updated each time

4 DIAGNOSTICS 37 Field Description Credit Total Credit used for purchase processing Debit Total Debit used for purchase processing Out-Of-Band (OOB

4 DIAGNOSTICS 38 Field Description SNR When carrier lock has been established, displays an estimate of the carrier signal-to-noise ratio in dB, wit

4 DIAGNOSTICS 39 1. When in the OOB Receiver Status Diagnostic, press the MENU button on the remote control to enter the frequency selection mode.

4 DIAGNOSTICS 40 The In-Band Status fields are: Field Description Mode The values displayed on the OSD are: 64 QAM — 64 QAM digital channel 256 Q

4 DIAGNOSTICS 41 Unit Address This diagnostic displays the unit address of the CableCARD if inserted: The Unit Address fields are: Field Descript

iii Caring for the Environment by Recycling When you see this symbol on a Motorola product, do not dispose of the product with residential or com

4 DIAGNOSTICS 42 Field Description Serial Number The Host Serial Number is displayed on the Unit Address diagnostic screen. MAC Addresses The DOCSI

4 DIAGNOSTICS 43 Field Description • HOST SIGN FAILED if status is not bound because of failure to verify Host’s SIGN. • AUTH KEY FAILED if statu

4 DIAGNOSTICS 44 The Current Channel status fields are: Field Description Type Indicates whether the channel is analog or digital: OSD Descriptio

4 DIAGNOSTICS 45 Field Description Service Service number from the secure processor. It is a one bit value; 0 or 1. Status Service status from the

4 DIAGNOSTICS 46 RF Modem (Upstream) This diagnostic displays the RF modem status, if an RF modem is installed in the DCX3200. The information is u

4 DIAGNOSTICS 47 The Code Modules fields are: Field Description Boot Code The boot code version in ASCII format. Platform Built The date platform

4 DIAGNOSTICS 48 Field Description DIS-NOT RUN Disabled_Not_ Runnable Object is disabled and cannot run DELETING Deleting Object is being

4 DIAGNOSTICS 49 Field Description AUDIO S/PDIF Indicates S/PDIF Mode as set by application software. OSD Display Description N/A Audio S/PD

4 DIAGNOSTICS 50 Field Description UNMUTED Displayed if mute method is not selected. MUTE to STILL Displayed if the mute method includes stopp

4 DIAGNOSTICS 51 Field Description T 1 Closed Caption service T 1 T 2 Closed Caption service T 2 T 3 Closed Caption service T 3 T 4 Clo

4 DIAGNOSTICS 52 Interface Status The Interface Status diagnostic displays when running in Thin Client. The information on the OSD is updated when

4 DIAGNOSTICS 53

4 DIAGNOSTICS 54 The Interface Status fields are: Field Description DOCSIS Tuner & Xmitter Indicates if enabled; indicates if active 1394 I/O D

4 DIAGNOSTICS 55 User Setting Status This diagnostic displays the user settings. The format may vary. The information is updated when you display t

4 DIAGNOSTICS 56 Setting Description 4:3 Override The 4:3 Override setting allows you to specify the video output format of the DCX set-top when it

4 DIAGNOSTICS 57 DOCSIS Status This three-screen diagnostic displays status information for the embedded cable modem (eCM):

4 DIAGNOSTICS 58 The fields are: Field Description DOCSIS Enabled For a DOCSIS-enabled set-top, YES. Otherwise, NO. Acquire DS Channel The DOCSIS

4 DIAGNOSTICS 59 Field Description eCM Registered Displays whether the embedded cable modem has registered with the cable modem termination system

4 DIAGNOSTICS 60 Field Description Mode The DOCSIS downstream channel modulation: QAM 64 or QAM 256. If the value is invalid or cannot be retrieved

4 DIAGNOSTICS 61 Application Specific Information This diagnostic displays information about application servers: The fields are: Field Descriptio

v CONTENTS 1 Introduction ...

4 DIAGNOSTICS 62 The Interactive Status fields are: Field Description IP Address The IP address in dotted-decimal format xxx.xxx.xxx.xxx assigned

4 DIAGNOSTICS 63 Field Description INIT_STOPPED The DCX3200 is in the interactive initialization state and the TransMode has stopped. RUN_WAIT_

65 5 TROUBLESHOOTING Troubleshooting guidelines follow. If problems still occur after performing the diagnostics, call the TRC for assistance as de

5 TROUBLESHOOTING 66 Problem Possible Solution There is no video on the TV screen Verify that the TV is powered on and set to the appropriate input

5 TROUBLESHOOTING 67 Problem Possible Solution There are black bars above and below the picture All 4:3 HDTVs display HD programs in letterbox form

Motorola, Inc. 101 Tournament Drive Horsham, PA 19044 U.S.A. http://www.motorola.com 547051-001-a 11/08

1 INTRODUCTION vi Using the Diagnostics.......

1 1 INTRODUCTION This manual provides instructions for cable operator personnel to install the Motorola DCX3200 All-Digital High-Definition Cable S