Comcast Xfinity User's Guide download pdf (Page 41)

XFINITY

Community Handbook

To order services, visit comcast.com/xfinity

To print a copy of this page, visit comcast.com/communityhandbook

COmCaST

alErTS

Alerts are a quick, easy way to receive payment notiﬁcations, appointment conﬁrmations,

XFINITY On Demand™ notiﬁcations and more. Use the helpful tips below for setting up your

text and email alerts.

HOW TO SET up COmCaST alErTS

To receive text and email alerts, your mobile device and preferred email address must be registered

on My Account. To register your device and/or email address:

1. Go to comcast.com and log in to My Account.

2. Click the Users and Preferences tab.

3. To receive text alerts you must enter your phone number at the bottom of the Manage

Alerts section and click Get Text Alerts. A conﬁrmation message will appear at the top of

the screen, and you will receive a notiﬁcation at the bottom of the Manage Alerts section

that an activation code has been sent to your mobile device.

4. Enter your activation number and a Terms and Conditions screen will appear. Select the

Yes box to agree and click Continue.

5. Select the alerts you wish to receive and click Save Preferences. A conﬁrmation

message will appear at the top of your screen to indicate that you have registered to

receive text alerts.

To manage alert preferences in the future, please follow the above steps and visit the

Users & Preferences menu in My Account.

HOW TO uSE TEXT COmmaNDS IN COmCaST alErTS

Text any command below to 266278 (COMCST).

• LOC (562) ............... To ﬁnd the payment center closest to your service address.

• BAL (225) ............... To get your latest account balance.

• OUT (688) ............... To ﬁnd out if there is currently a service outage in your area.

• NOAPPT (662778) ........ To cancel a scheduled service call.

• STOP (7867) ............. To unsubscribe from Comcast text alerts.

• HELP (4357) ............. To get additional service information.

• COMMAND (2666263) .... To see a list of available text commands.

• VOD (863) ............... To see what’s on XFINITY On Demand.

For more information about alerts, visit comcast.com/alerts.

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Comcast Xfinity User's Guide Page 41