Comcast Xfinity User's Guide download pdf (Page 43)

XFINITY

Community Handbook

To order services, visit comcast.com/xfinity

To print a copy of this page, visit comcast.com/communityhandbook

Tr OuBlESHOOTIN g

CONNECTIVITY ISSuES (CONT .)

TrOuBlESHOOTINg FOr XFINITY

TV rEmOTE CONTrOl

NON-rESpONSE.

If your Comcast remote control is not responding, try this:

• Press the CABLE button on the remote and then try to change channels.

• If your remote does not have a CABLE button, then press the POWER button to see if your

TV turns on or off.

• Check the batteries.

• Make sure your remote is programmed correctly for your TV. For help programming your

remote, please visit comcast.com/remotes.

• If available, press the arrow button on the front of your set-top box. If the channel changes,

you may have a faulty remote that needs replacing.

• For HD TV and HD set-top boxes, ensure your TV input is set to “HDMI” or “Component,”

depending on the cables used to connect the set-top box to the TV.

TrOuBlESHOOTINg FOr XFINITY

VOICE CONNECTIVITY.

• If your XFINITY Voice service is not responding, try power-cycling the modem by pressing

the Reset button located on the back of the modem.

• Continue to press the Reset button until you see the lights go off on the front of the unit.

• Release the Reset button and wait for the unit to cycle.

IF YOur HOmE pHONE HaS NO DIal TONE, TrY THIS:

• Make sure all phones are on the hook and cordless phone batteries are charged.

• Try to plug a working corded phone into different jacks to ﬁnd out if the problem is isolated

to one phone or one jack.

IF YOur HOmE pHONE IS NOT rECEIVINg CallS, TrY THIS:

• Check the ringer on your phone to make sure it is turned on.

• If the phone rings a half ring on incoming calls, Call Forwarding may be activated.

For more on troubleshooting, visit comcast.com/help.

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Comcast Xfinity User's Guide Page 43